Browsing: Managers

CRM

Guestologie’s founder and CEO Ryan Volberg explains why loyal restaurant guests drift away after perfectly good meals, and why intentional, personal recognition in the dining room can protect loyalty better than discounts, rewards, emails or dashboards alone.

Employees who use ChatGPT and other artificial intelligence tools at work may face a hidden career penalty, with managers less likely to trust them, according to new research. The findings suggest AI adoption can influence not only how work gets completed but also how supervisors assess employees’ credibility, performance and promotion potential.

With the RBA lifting the cash rate to 4.85% and signalling tighter policy for longer, short-duration cash and bond managers are suddenly in the spotlight again. Higher yields turn what used to be a parking bay for money into a live decision about where your cash works hardest, or where it stays safer. This article…

CRM

Organizations are accelerating AI adoption, yet successful transformation depends on more than technology. Managers and frontline teams provide the context, accountability, and empathy needed to improve employee experience without weakening customer relationships.