Browsing: Loop

Add preferred source AI startup Discovery Loop is reportedly seeking a new funding round with a target valuation of approximately $50 billion. The company was founded by several prominent AI and engineering figures from Google, including veteran engineer Jeff Dean. Just last month, the company had sought to raise $1 billion at a valuation of…

Over the past couple of years, many companies have focused on increasing the share of contact center calls AI can handle without human intervention. That measure is starting to look too narrow, since the highest-value, most complex or most sensitive interactions are often the ones customers still want a person to handle. Cloud contact center…