Browsing: Layer

CRM

New research from IPI and Talkdesk, alongside a subtle AWS workflow update, points to a practical contact center issue: automation is moving faster than the evidence layer, handoff model, and operational controls many enterprises need to prove outcomes.

The Depository Trust & Clearing Corporation (DTCC) custodies $114 trillion in securities and, in 2025 alone, processed $4.7 quadrillion in transactions. When an entity of this systemic weight pivots, the market follows. On May 4, 2026, the firm announced the DTCC tokenization service, a platform designed to bring Russell 1000 components, ETFs, and US Treasuries…

The Transformation layer at the UC Awards 2026 celebrates platforms becoming indispensable to high-performing teams. Discover how to prove your AI and automation solutions remove operational friction and drive real, measurable enterprise value. Because that’s how you win.