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CRM

Although dealerships can win the sale, they can still lose the customer when a long wait in the finance office or another inconsistent moment follows an otherwise smooth sales experience. On today’s CBT Live segment, Customer Experience Expert and Bestselling Author Shep Hyken joins us to discuss what drives customers away and how dealers can…

Texas has taken OpenAI and its chief executive, Sam Altman, to court. The state accuses them of misleading Texans about ChatGPT and of failing to protect the young people who use it. Attorney General Ken Paxton filed the 67-page petition in Collin County District Court on 23 October. Cameron Thompson reported the filing for Courthouse…

Donnelley Financial Solutions has seen its share price climb over multiple time frames, which naturally raises the question of whether that move squares with the returns the business earns on its capital. For an investor trying to weigh the next step, the issue is less about the recent share chart and more about whether the…