Browsing: journeys

Genesys announced that Trademark Global, an eCommerce company offering products across multiple categories, is using Genesys Cloud Agentic Virtual Agent (AVA) to deliver more connected experiences across its brands, retailers and channels. AVA can handle needs from start to finish and take action on a shopper’s behalf, simplifying service from product discovery and purchase through…

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The most important work I’ve done in cybersecurity would make for terrible television. There were no countdown clocks and no frantic typing, just a lot of careful reading, a lot of hard conversations, and the occasional quiet moment where everything finally clicked. That’s the part I want to show you this week, because the three…

If you’ve ever looked at a list of cybersecurity jobs and felt like none of them fit you, you might just be looking at a short list. Most career guides cover the same few roles, like the analyst watching alerts or the pen tester (penetration tester, someone hired to legally break into systems to find…

Adobe expands enterprise AI strategy with CX Enterprise Coworker for marketing automation and customer journey orchestration.

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