Browsing: Ipsos

Ipsos has named Tristina Keith as Head of U.S. Customer Experience, a strategic appointment which will accelerate the business’s growth and client impact. 11.09.26

Toronto, ON, October 13, 2026 –Ipsos is pleased to announce the honourees of its 2026 Financial Service Excellence Awards, an annual program recognizing Canadian financial institutions for excellence in customer experience. The 2026 edition includes data collected weekly from November 2025 to September 2026, providing Canadian financial institutions an ongoing view into customer perceptions of…

Building on multiple years of research, this study also identifies where online grocery experiences lose momentum, and the factors that matter most for shopper satisfaction and loyalty. 10.01.26

New evaluation of the QSR and fast casual landscape finds that consumers want apps that deliver convenience, value, customization, and flawless order fulfillment. 08.18.26