Browsing: Insurer

Brown & Brown, Inc. (NYSE:BRO) earns commissions and fees by arranging insurance and providing risk-management services. Customers need advice and access to coverage; insurers value brokers that bring them profitable business. Its retail and specialty distribution operations connect those interests.

With its voice AI Poppy, the company is achieving a higher rate of customers transferring to a licensed human agent, higher sales conversion rates and improving NPS and CSAT interaction scores.

A Baltimore woman has received her late mother’s life insurance payout after weeks of unanswered calls and delays caused by a cyberattack on TruStage, the insurance company her mother paid into for two decades.

Based on Hunterbrook Media’s reporting, at the time of publication Hunterbrook Capital is short bonds issued by Sammons Financial Group and short $GOF. Positions may change at any time. This article is not investment advice or any recommendation. See full disclosures below.