Browsing: important

Salesforcehas agreed to acquire Cresta, adding voice agents, real-time agent assistance, and conversation intelligence to its customer service portfolio. Salesforce already owns much of the customer context and many of the systems where customer service work gets done. What it lacked was a credible conversation intelligence offering to understand what happens within those interactions and…

A majority of consumers, 78%, believe retail brands with a long history are more authentic than a newer brand and three out of four shoppers said brand reputation has an impact in purchasing decisions.

Philippines – In the Philippines, millions live with overlapping heart, kidney, and metabolic conditions, oftentimes without knowing it until the diseases affecting these conditions have already advanced

Medical claims contain information that can help explain how healthcare services are used, which treatments patients receive, and how costs vary across populations. For healthcare organizations, insurers, pharmaceutical companies, and researchers, analyzing these records can reveal patterns that are difficult to identify through isolated transactions or individual datasets.

On Tuesday, October 20, 2026, various researchers and organizations disclosed critical cybersecurity vulnerabilities in a programming language, PHP, that powers many websites and web applications around the world. News organizations have been covering the issue today.

There’s a growing demand for business analytics and data expertise in the workforce. But you don’t need to be a professional analyst to benefit from data-related skills.

Recent college graduates are facing a job market that’s only getting tougher. Their unemployment rate hit 5.7%, compared to 4.1% for all workers, in June 2026. That may not sound like much, but it’s one of the worst rates in the past 20 years.

Ever wonder why some hyper-growth stocks still trade at a laughable single-digit forward P/E ratio? It’s a rare gem hiding in plain sight.

“Social media is essentially a powerhouse to reach new audiences and to help you build your community,” saidSara Fellows,Group Director of Communications at mdg, a guest on this week’s Grow Your Show Marketing Playbook

Business analytics is a powerful tool in today’s marketplace that can be used to make decisions and craft business strategies. Across industries, organizations generate vast amounts of data, which, in turn, has heightened the need for professionals who are data literate and know how to interpret and analyze that information.