Browsing: impact

Artificial intelligence, machine learning, and data analytics are transforming the way organizations make decisions, solve problems, and serve their community. Organizations need the ability to turn complex data into meaningful insights. At Purdue University, the Krenicki Center for Business Analytics & Machine Learning is helping organizations do just that.

Geneva hosts the 18th Geneva Forum from December 7 to 11, 2026, welcoming industries, businesses and financial operators at the Palais des Nations. Two Global Impact Projects, Drone for Climate and One Health Centers, illustrate opportunities rooted in Western Switzerland.

CRM

During the September 16 Salesforce outage, some customers couldn’t even file a support case about Salesforce being unavailable. At the same time, other providers faced their own outage issues, proving that platform uptime tells CX leaders less than they think about the customer journey.