Browsing: handoffs

Businesses are confident their AI-to-human handoffs preserve context, but customers tell a different story. Five9’s Matt Ladley explains why transfers still break down, what a seamless handoff should look like, and how orchestration keeps AI and human agents working as one

At Adobe Summit on March 18, 2025, Adobe expanded GenStudio with GenStudio Foundation, a UI layer meant to pull campaign plans, work-in-progress, assets and performance signals into one place, so teams do not have to switch between Adobe Experience Cloud and Creative Cloud apps. Adobe also introduced a Workflow Optimization Agent and highlighted tighter Workfront…