Browsing: frontline

If your information was compromised in the Frontline Education data breach, you may be able to start a class action to collect money for the harm you’ve suffered. • Keep reading for more information

Boards want fast AI wins, but rushed customer-facing automation can frustrate customers and unsettle agents. QContact’s Stephen Butler-Emmett explains why back-office use cases such as QA, agent assist and demand analysis offer a safer, more measurable place to start

The AI boom is pitting local residents against corporate giants seeking to power their energy-hungry networks – but one Welsh city is fighting back

Microsoft boss Satya Nadella says he has not seen anything like the PHP emergency “in a long, long time”.

After Centrical’s Big Game event, Gal Rimon argues that AI success now depends on whether CX leaders can prepare people, managers, AI agents, and even customer-owned AI agents to work toward shared goals, clear accountability, and measurable outcomes

On August 14, 2026, Frontline Education identified a vulnerability in a third-party software product that enabled unauthorized access to a portion of its environment. This breach resulted in the exposure of sensitive employee data, including Social Security numbers, email addresses, and physical addresses, affecting school district staff across the K-12 education sector. Notifications to affected districts…

The EU AI Act’s transparency requirements are now in force, bringing AI governance firmly into focus for organizations.

Chrysalis Recordshas unveiled a new integrated marketing structure for its London-based team across both its expanding frontline roster and catalogue.

A major government review has concluded that the successful delivery of NHS England’s £2.5bn Frontline Productivity programme appears to be unachievable. Official auditors attributed the failure to persistent governance breakdowns and ongoing political uncertainty, placing one of the health service’s central technology investments in severe jeopardy.

OpenAI, which has been surrounded by controversies in recent days, including reports of its AI agent going rogue on Hugging Face servers and concerns over the Cybersecurity safety of its Astra server, has once again made headlines—this time for a positive development.