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CRM

Customer data, AI agents and core CX platforms are all coming under pressure. This week saw OpenAI expand its investigation into agents accessing third-party systems and data, 40 million McDonald’s records exposed, and an AI agent breaching a customer support platform

For years, Tanya Hoffmanworked in corporate accounting and property management, building a successful career that often kept her behind a desk and removed from the people around her. As her family grew, she began looking for work that would give her more control over her time and a greater presence in the community she called home.