Browsing: fixing

Boards want fast AI wins, but rushed customer-facing automation can frustrate customers and unsettle agents. QContact’s Stephen Butler-Emmett explains why back-office use cases such as QA, agent assist and demand analysis offer a safer, more measurable place to start

No fun for you! That was the message my gaming machine was quietly screaming at me. It started with games crashing in ways they never had before.

For years, retail banking strategy followed a predictable script: Shift routine transactions to digital channels, downsize physical footprints and route customer service inquiries to centralized contact centers. The underlying assumption was that physical branches were dying embers of a bygone era.

This is the fifth and final article in a series on Pakistan’s broken public financial reporting system. The first asked why parliament approves new budgets without audited actuals. The second examined a system in which many institutions handle government numbers but no one clearly owns them. The third argued that the finance minister and the…

Productivity is often discussed in isolation, as though it can be improved by a business through focus alone. In reality, it is a reflection of how well – or how poorly – the wider system around businesses is functioning.

A US$25,000 summit can help unlock a US$150,000 opportunity and still appear in the CRM as a failure. The problem is not necessarily the event. It is the broken chain between registration, attendance, sales conversations, and opportunity records.