Browsing: evidence

CRM

New research from IPI and Talkdesk, alongside a subtle AWS workflow update, points to a practical contact center issue: automation is moving faster than the evidence layer, handoff model, and operational controls many enterprises need to prove outcomes.

As adoption of artificial intelligence (AI) applications rises among U.S. firms, researchers are seeking to better understand the technology’s usage and impact across different types of businesses. Recent research suggests that although large businesses currently exhibit higher rates of AI adoption than small businesses, the latter are projected to narrow this gap by the end…