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MELBOURNE, Australia and DENVER, Aug. 27, 2026 /PRNewswire/ — To address the growing complexity and operational blind spots of fragmented CX AI Agent and CX tech stacks, Operatatodayintroduced expanded CX AI Agent Observability. CX observability is the critical control layer to monitor, assure, diagnose, and optimize AI and human agents as they work together to deliver…

Add to Google Preferred Sources Verizon announced an expanded strategic partnership with Google Cloud to deploy Gemini Enterprise across customer service, network operations, marketing and employee workflows. The carrier will use Google Cloud’s full-stack AI and data infrastructure to break down data silos and unify processes across the enterprise. Gemini already handles the majority of…