Browsing: Decides

Enterprise AI systems can run on flawless data pipelines and still produce answers nobody trusts. Beth Hiatt, SVP of Product Management, Data Governance and Responsible AI at LPL Financial, continues her conversation with Jessie Smith, Chief Product Officer at Ataccama, for the second installment of a three-part series on where that trust actually breaks down.

Artificial intelligence is moving out of the pilot phase in customer service, and knowledge management is emerging as the constraint that decides whether the investment pays off. Contact centers combine high interaction volumes, heavy labor costs and visible moments of truth with customers, which makes them the clearest test of where the technology delivers measurable…

Nearly every developer today is leveraging AI Agents to get work done. Cursor, Claude Code, Windsurf, Gemini CLI — all kinds of Coding Agents have been deeply embedded into daily workflows. A common experience is that when you ask an Agent to call certain APIs or integrate a specific service, some processes run so smoothly…