Browsing: CRMs

CNBC reported that Salesforce, Inc. (NYSE:CRM) reported fiscal second-quarter revenue of $11.35 billion, up 11% year over year and above the $11.32 billion analysts expected. Net income rose to $3.53 billion from $1.89 billion a year earlier, boosted by a $2.6 billion gain on its Anthropic investment.

Connect an agent to the CRM. Let it research a prospect, summarize the account, update the deal, draft the follow-up, and alert the sales team. A workflow that once took thirty minutes now appears to take thirty seconds.

Rumors of CRMs’ demise may have been greatly exaggerated. AUG 21, 2026 By Ben Henry-Moreland and Michael Kitces

With more than 800 CRM platforms available in 2026, the market has never been larger, more fragmented or more confusing to navigate. Three forces are reshaping the competitive dynamics simultaneously. First, AI has moved from a marketing claim to a functional differentiator: Salesforce Agentforce deploys autonomous agents that qualify leads and follow up with prospects…