Browsing: COTA

The Central Ohio Transit Authority plans to make a slew of improvements to its services in the coming years, including improved bus detour tracking, cleaner and more functional bus interiors, and increased safety measures, according to a newly released action plan.

The new plan outlines improvements to service reliability, accessibility, communication, and the overall rider experience across Central Ohio’s transit system.

The Central Ohio Transit Authority (COTA) has launched its first Customer Experience Action Plan to provide a roadmap for improving the entire customer journey, from planning a trip and paying fare to boarding a vehicle and reaching a destination.