Browsing: Convergence

Key Takeaways 1AI is now integrated into the core of ERP and CRM systems, with assistants and agents offered by Microsoft and SAP 2Coordination between application integration, data governance, and cybersecurity is essential to ensure reliable usage 3Decisions regarding validation, monitoring, and indicators must evolve with needs Why it matters : A controlled deployment of…

BROOMFIELD, Colo., Nov. 9, 2026 /PRNewswire/ — Quantinuum Inc. (Nasdaq: QNT) (the “Company”), a leading quantum computing company, today announced that members of its management team will participate in the Cantor Convergence 4th Annual Crypto, FinTech, AI & Energy Infrastructure Conference, taking place November 10-12, 2026, in Miami, Florida.

AI is moving from pilots into live service, but connected tools alone won’t deliver agentic CX. Vonage’s Jonathan Kershaw explains why CX leaders must link voice, CRM, CCaaS and AI around context, resolution and agent readiness, starting with one workflow that proves value

Convergence Financial LLC reduced its stake in shares of Salesforce Inc. (NYSE:CRM – Free Report) by 52.2% in the 3rd quarter, according to the company in its most recent disclosure with the Securities and Exchange Commission. The institutional investor owned 6,741 shares of the CRM provider’s stock after selling 7,376 shares during the quarter. Convergence…

ITSM and customer service are starting to share the same AI agents, service layers and operational data. That could mean fewer handoffs and a faster path from an employee issue to a customer resolution, provided shared execution doesn’t blur permissions, ownership or accountability.