Browsing: Control

CRM

CRM providers are competing to connect customer information with real-time engagement and AI-driven action, with this week’s announcements highlighting different approaches to integration, automation and control. Can businesses turn these connections into better customer experiences?

– Enterprises are deploying agents faster than they can verify them. HashiCorp Vault uses Agent Identity to give each agent a governed identity – Verified agents still need limits on access. Vault extends its established secrets management to AI agents, built to enforce least-privilege access and enable real-time revocation when an agent attempts an unauthorized…