Browsing: Contractors

Small business cybersecurity is the subject of a House hearing that puts federal contractors’ security obligations in front of the House Small Business Committee. The panel will hold “Protecting Main Street, Securing America: Examining Cybersecurity Challenges for Small Business Contractors” on Nov. 18, in its Subcommittee on Contracting and Infrastructure. ​

CRM

“Saturday Night Live’s” recent sketch about HVAC replacement sales struck a nerve by turning familiar homeowner frustrations into comedy. From high-pressure sales tactics to the disconnect between what a salesperson promises and what an installation crew delivers, the exaggerated portrayal raises a serious question for the HVAC industry: How can contractors build the trust and…