Browsing: Context

8×8 has released updates to its Platform for CX aimed at carrying customer context across contact centre, communications and AI interactions.

SAN FRANCISCO, Nov. 5, 2026 — Redis has announced the next chapter of Redis Iris, its real-time context engine for AI agents. Redis Iris now offers six customizable capabilities designed to be used together or independently that give agents the memory, context, and messaging they need to work reliably in the real world: Redis Intent…

Today we’re announcing Business Ontology(public preview soon), a governed way for teams to define, own and approve shared business terms, entities, relationships and metrics and to connect them to the data and models that implement them. Part of Snowflake Horizon Context, the governed context layer in Horizon Catalog, Business Ontology gives people and AI agents…

Now available in AWS Marketplace, the offering helps agency teams connect analytical assets to mission outcomes, preserve institutional knowledge and prepare for AI.

02-11-2026 By Michelle Waweru | Channel: tech  | Tags: Artificial Intelligence MENA Tech Venture Capital & Private Equity

Front pagesponsored · Sprinklr Journey Orchestration53m · 13:31 GMT · 4 min read

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Zoom used Zoomtopia 2026 to launch a Unified Context Layer, new customer service tools, and wider access for third party AI agents. Together, they show how the company wants conversations to trigger action, and what teams must control before AI takes on more work.

New Zoom CX innovations help businesses deliver more personalized experiences across digital and physical touchpoints and help turn customer conversations into faster resolutions

AMER: November 11 at 9 AM PT/ 12 PM ET APAC: November 12 at 9:30 AM IST / 12 PM SGT / 1 PM JST-KST / 3 PM AEDT EMEA: November 17 at 9 AM GMT / 10 AM CET