Browsing: Coaching

CRM

UJET’s Taylor Wittman argues that 100% conversation analytics is table stakes, not a coaching strategy. The real test is whether supervisors can turn every interaction into timely, specific guidance that helps agents improve next week, not next month

native African companies took less than 2% of the continent’s startup funding in the first half of 2026, Grégoire de Padirac, CEO of Digital Africa, told BusinessDay. Over the same period, the number of African startups raising at least $100,000 fell to 190, the lowest since 2021