Browsing: closures

When someone contacts customer service or a helpdesk, their goal is not to have their call logged. Their goal is to have their problem solved. Whether that’s a technical issue with an application or negotiating a refund or product return, customer service is about outcomes and not tickets.

Calif. (AP) — Minutes before first bell, Penny Núñez-Brandão scanned the crowd outside Glen Cove Elementary School, looking for familiar faces

Starbucks has confirmed in an email to FastCasual.com that it is closing 250 underperforming U.S. stores this week, even as its North American business returns to growth. The locations represent roughly 1% of its 18,000 U.S. stores, and each fell short of financial or customer-experience expectations, Starbucks COO Mike Grams said in a letter to…