Amazon India has expanded its operations network with 20 new fulfilment centres, six sort centres and around 150 last-mile delivery stations as it prepares for the Amazon Great Indian Festival, which begun on October 8, 2026.
The sheer size and noise of data centres are what people tend to notice first. Some say they sound like a jet plane about to take off, others complain of a high-pitched whine.
With up to half of customer-service interactions carrying the potential for self-service, multinational companies are turning to their India GCCs to move AI beyond scattered chatbots and into the core of global customer operations.
