Browsing: Centre

Côte d’Ivoire has inaugurated a Cisco cybersecurity centre at Cybastion in Abidjan to strengthen national capacities in the prevention, detection and response to cyber threats, as the country steps up efforts to secure its digital ecosystem and develop local technological expertise.

CRM

At CCW Nashville, IAA and Five9 shared how an employee-first, AI-enabled contact centre strategy increased digital engagement, reduced case backlogs and improved NPS. The transformation shows why agent experience, trusted data and strategic partnerships are central to modern CX.