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Medusa is a Ransomware-as-a-Service (RaaS) operation that targets critical infrastructure through multiple affiliates. Its attack lifecycle commonly includes exploitation of public-facing vulnerabilities, credential theft, abuse of legitimate administrative tools, and data exfiltration before ransomware deployment. The group also uses malicious drivers to disable or impair security controls and evade detection.

Store systems, cloud platforms, IoT devices, vendor connections, and customer applications now operate as a connected ecosystem, while security accountability remains divided across technology domains and teams. Info-Tech Research Group’sBuild Cyber Resilience in Connected Retailblueprint helps CIOs and security leaders set clear decision boundaries, align ownership, and prioritize threats according to operational and business impact.