Browsing: always

Much of the talk about generative artificial intelligence (AI), the large language models that power systems like OpenAI’s ChatGPT or Google’s Gemini, has centered around the way these companies gain the staggering amount of data needed to train models through the scraping of data. 

CRM

Consider a familiar e-commerce scenario. A customer purchases a refrigerator online after comparing specifications, reviewing product images, and evaluating prices. The transaction completes successfully, generating revenue for the retailer and boosting its conversion metrics. However, when the refrigerator arrives, the customer discovers that it cannot fit through the intended installation space.

“The customer is always right” must be one of the most repeated pieces of business advice of all time, but it might also have had its day. We recently asked UK business leaders which bits of standard business advice they thought were nonsense, and 41 per cent picked exactly that phrase. I think they may…