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As AI becomes a bigger part of customer service, efficiency is a key measure of its business value. But lower costs, fewer contacts, and faster interactions do not always show whether customers received the help they needed, or whether the journey improved

DAEJEON — Bank of Korea Governor Shin Hyun-song said raising artificial intelligence’s productivity effects requires changing production methods and regional economic structures, not simply adopting the technology. He pointed to the late 19th century, when productivity gains stayed limited after the introduction of the dynamo, an early electric generator, until factory layouts were redesigned. AI…