Browsing: Alexa

CRM

Amazon has reported that more than 400 million customers have used Alexa for Shopping in the past 12 months. The company sees the assistant as the future front door to its platform, but higher spend alone will not prove the customer journey is improving.

Amazon’s Alexa is evolving. In 2025, the conglomerate launched Alexa+, an upgraded version of its famous assistant, now powered by generative AI. Built on large language models from Anthropic and Amazon’s AI suite, Amazon Nova, Amazon’s latest assistant is being touted as smarter, more conversational, capable of handling more complex interactions and offering a more…