Browsing: Agentic

I spend most weeks with contact center leaders under real pressure to deploy AI, and I hear the same story on repeat: leadership wants results, finance wants an accurate price tag, and the team is moving too fast to define what “working” actually looks like.

Grocery commerce has optimized for product visibility while leaving the burden of deciding what to buy intact. Neomi co-founders Dmytro Lylyk and Vladyslav Mehera argue AI should start from the person, using health goals, dietary restrictions, and context to construct baskets rather than responding to individual product searches. McKinsey’s 2026 grocery research supports the shift:…