When deciding whether to adopt AI tools, it’s crucial that healthcare organizations consider governance, clinician trust and overall costs, industry experts said at a Healthcare Dive virtual event.
Add preferred source According to the “AI Customer Experience Report” published by Remember & Company, which surveyed customer service practitioners and decision-makers across four industries, only 18% of South Korean companies that adopted AI reduced headcount. Hiring increased at 29% of firms, while 45%—the largest share—reassigned work without cutting staff. Half (50%) of AI-adopting companies…
But where their quality really shows up is in the days that follow, when customers are using the product daily, introducing it to new scenarios, and testing the limits of what’s possible.
For soft-drink brand Poppi, fans come before consumers. The Pepsico-owned brand has bottled up an innovative approach to social media that’s beginning to be picked up by the marketers behind the industry’s largest brands, but it carries risks, too.
