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Enterprises are deploying AI agents, voice AI, and automation across messaging, voice, and digital channels faster than the architecture meant to support it. Most of that deployment has involved attaching conversational AI to legacy systems never built for it, says Gaurav Anand, global head of the Customer Interaction Suite at Tata Communications.

The remote work culture that took hold in Japan during the COVID-19 pandemic is retreating rapidly among the country’s companies. As a growing number of firms increase mandatory office days or effectively eliminate work-from-home arrangements altogether, some employees are pushing back against the abrupt shift and weighing whether to quit.

This week’s installment includes new products and services for popups, site builders, subscriber lists, drone deliveries, livestreaming, AI-powered marketing, image and video generators, and virtual try-ons.