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TSIA recognizes Inbenta for innovation in AI Value Optimization
- BBVA
- 005930.KS
TSIA recognizes Inbenta Encore for cutting AI cost per interaction by 40%.
For more than 20 years, over 1,000 organizations including BBVA, Deutsche Bank, Samsung, and FamilySearch have trusted Inbenta to deliver enterprise AI that works. Its flagship Encore platform serves financial services, healthcare, travel, and e-commerce with 98%+ accuracy, prevents hallucinations, full auditability, and 850+ integrations that eliminate vendor lock-in.
DALLAS, Oct. 01, 2026 (GLOBE NEWSWIRE) — Inbenta, an enterprise AI platform for customer experience (CX), today announced it has been named a finalist for the 2026 STAR Award for AI Value Optimization by the Technology & Services Industry Association (TSIA), one of TSIA’s highest honors. The recognition centers on Inbenta’s Encore platform. Inbenta will be recognized alongside this year’s STAR Award honorees at TSIA’s Technology & Services World (TSW) 2026, October 19–21 at ARIA Resort & Casino in Las Vegas.
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Conversational AI priced per interaction, not per token
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Observable 40% lower cost per interaction than retrieval-augmented generation (RAG)-first architectures, due to a unique knowledge-first design
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Deployment time is now taking justhours to structure a knowledge base that historically took four employees two months by hand
“Right now, most of the contact center AI market is asking CX leaders to choose between spending more and doing less. That’s a choice nobody should have to make. We built Encore on a simple idea: the cheapest token is the one you never have to spend. Every new customer, channel or language should make the system smarter, not more expensive. Being named a TSIA STAR Award finalist means a lot to our team, because TSIA is the organization that benchmarks this industry. They’re seeing what our customers already see. Real AI value comes from how you build it, not from haggling over the price of a token.” – Melissa Solis, CEO, Inbenta
CX Leaders Need AI Value They Can Prove
“When ROI can’t be explained, budgets are questioned, and teams are downsized,” TSIA wrote in The State of Customer Success 2026. Inbenta’s view: the costliest habit in contact center AI is paying a model to compose answers the business already knows.
Encore Does the Expensive Work Once
Encore uses Inbenta’s proprietary Knowledge Engineering to turn enterprise content into expert-approved question-and-answer “intents” that are stored as verified answers, not generated on the fly. It connects to existing content in 30 to 60 minutes, is model-agnostic and is priced per interaction, not per token.
