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Sunrise Extends its Strategic Collaboration with Amdocs, Advancing its CRM Evolution with aOS
The Swiss telecommunications operator is to modernize and evolve its CRM with aOS, Amdocs’s agentic operating system for telco, to help its frontline staff work more efficiently
JERSEY CITY, NJ /ACCESS Newswire/ August 5, 2026 /Amdocs (NASDAQ:DOX), a leading provider of software and services for communications and media companies, today announced that Sunrise has extended its long-standing collaboration with Amdocs to enhance its business support systems (BSS) embarking on a next-generation CRM evolution.
At the core of this transformation is the modernization and evolution of Sunrise’s CRM Interface for Customer Service Representatives. Powered by aOS, Amdocs’ agentic operating system for telco, Sunrise will focus on evolving its CRM to enable smarter, faster, and more streamlined workflows that help its service personnel to perform their work more efficiently and diligently.
“CRM evolution is central to our operational strategy at Sunrise,” said Anna Maria Blengino, Chief Information Officer at Sunrise. “Extending our collaboration with Amdocs allows us to build on a strong foundation while modernizing our CRM. By introducing new capabilities such as AI analytics into our CRM environment, we are equipping our call center staff with the tools they need to work more efficiently, resolve issues faster, and spend less time navigating systems.”
“Sunrise’s continued trust in Amdocs reflects the strength of our long-standing collaboration and our shared commitment to innovation,” said Anthony Goonetilleke, Group President of Technology and Head of Strategy at Amdocs. “With Amdocs aOS, we are enabling Sunrise to reimagine and evolve its CRM, making service agents’ day-to-day work more intuitive and efficient by embedding new capabilities directly into core workflows.”
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Amdocs helps the world’s leading communications and media companies deliver exceptional customer experiences through reliable, efficient, and secure operations at scale. We provide software products and services that embed intelligence into how work runs across business, IT, and network domains – delivering measurable outcomes in customer experience, network performance, cloud modernization, and revenue growth. With our talented people, and more than 40 years of experience running mission-critical systems around the globe, Amdocs runs billions of transactions daily. Our technology is relied on every day, connecting people worldwide and advancing a more inclusive, connected world. Together, we help those who shape the future to make it amazing. Amdocs is listed on the NASDAQ Global Select Market (NASDAQ:DOX) and reported revenue of $4.53 billion in fiscal 2025. For more information, visit www.amdocs.com.
