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    Telkom’s AI Ultimatum: Total Surveillance in the Name of Progress

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    Telkom’s Shocking Plan to Abandon Human Interaction

    In a move that’s sending shockwaves through the industry, Telkom is quietly revamping its digital channels to accelerate self-service across its platforms. The telecoms giant’s new strategy is all about efficiency, and it’s willing to sacrifice human interaction to get there.

    Dr Noxolo Kubheka-Dlamini, Chief Digital and Information Officer at Telkom Consumer & Small Business, reveals that the company is integrating emerging technologies like artificial intelligence (AI), generative AI, and machine learning to drive an integrated omni-channel customer experience. But what does that mean for customers?

    "We’re simplifying online engagements for customers, and over time we will be integrating technologies like generative AI to take our customer experience to the next level," Kubheka-Dlamini boasts.

    The plan is to enable customers to perform any service online without the need for a human agent. No more tedious phone calls or visits to the store. It’s all about speed and efficiency.

    But what about customer satisfaction? Kubheka-Dlamini claims that the AI-driven analytics programme will allow customer service agents to work together with technology to better understand client preferences and tailor interactions to individual needs. But will this actually improve customer satisfaction, or just lead to more automated interactions?

    The future of customer service is looking grim, with Telkom’s focus on automation and self-service. But will this actually lead to better customer experiences, or just more frustration and disconnection?

    The Rise of AI-Powered Customer Service

    Telkom is not the only company embracing AI-powered customer service. The trend is spreading like wildfire, with companies of all sizes investing in AI and machine learning to improve their customer experiences.

    But what does this mean for human customer service agents? Will they become obsolete, replaced by chatbots and algorithms? Or will they find new ways to adapt and thrive in this changing landscape?

    The future of customer service is uncertain, but one thing is clear: AI-powered customer service is here to stay. And Telkom is leading the charge.

    Brazil Cracks Down on Cyber Dissent: VPN Users Now Fair Game for Fines and Punishment

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    Brazil’s ruthless crackdown on Elon Musk’s X (formerly Twitter) is a devastating blow to free speech and a thinly veiled attempt to censor dissenting voices.

    Brazil’s totalitarian regime is using its latest victim as a scapegoat, claiming that the social network spreads “disinformation.” Meanwhile, Musk remains defiant, insisting that his site is being unfairly targeted because it “speaks truth to power.”

    Mashable Light Speed

    What’s truly “disinformation” is the Brazilian government’s claim that its actions are a defense of democracy, when in reality they’re a cynical ploy to silence opposition.

    SEE ALSO:


    The great TikTok crackdown: What happens when governments overstep

    As Musk’s X now faces the chopping block in Brazil, it’s imperative that citizens stand up to their oppressors and demand the truth be told, unfiltered and unedited.

    And what’s to stop other regimes from using this same playbook? The notion that “censorship is temporary, but freedom never dies” might be a myth, but that doesn’t mean we shouldn’t keep fighting for it.

    Get ready for the revolution!

    SEE ALSO:


    Brazil bans Elon Musk’s X: Is this the end of free speech?

    If you want to keep your voices heard and not silenced by these tyrants, you’d better be willing to take a stand against this growing trend of censorship.

    Weekend Favs August 31st

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    Here is a rewritten version of the content:

    Every weekend, I share a selection of exciting tools and content I discovered throughout the week. While I don’t dive into the details, I encourage you to explore them if they pique your interest. The featured image is a favorite of mine from the past week, sourced from an online platform or captured during my travels.

    Here are my top picks from the past week:

    • Hunter.io makes it easy to find and verify professional email addresses, streamlining your lead generation and partnership efforts.
    • Paperform.co enables you to create customizable forms and surveys without requiring coding skills, simplifying data collection and automation.
    • Decktopus.com allows you to quickly create professional-looking presentations with minimal effort, offering templates and design tools to elevate your slides.

    I’d love to hear about your favorite finds as well – connect with me on LinkedIn!

    If you’d like to explore more of my Weekend Favs, you can find them on my blog.

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    Feminine Deception: How Women in Tech Are Coddling Male Dominance

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    Get Ready for a Wake-Up Call: Here’s the Unvarnished Truth About Women in Tech

    As the curtain closes on this year’s Women’s Month, six powerful female executives in the tech industry shared their unfiltered thoughts about the industry’s biggest challenges. Their no-holds-barred discussion at the Amazon Web Services (AWS) executive Women in Tech panel yesterday was a stark reminder that women still face a multitude of obstacles, from stereotypes to unconscious bias, just to make it in the competitive world of tech.

    The panelists, comprising Devi Moodley (Old Mutual head of cloud enablement), Itumeleng Monale (JSE COO), Melanie McGrory (AWS EMEA director of technology), Hepsy Mkhungo (One Linkage CEO and co-founder), Jyoti Ball (incoming GM for AWS Sub-Saharan Africa), and a few other industry heavy hitters, revealed the harsh realities of being a woman in tech. From the moment McGrory walked into her first interview, she was confronted with the age-old stereotype that women tend to leave the workforce when they become pregnant.

    “We need to keep challenging these stereotypes,” McGrory emphasized. “Women are still being asked if they plan to have children, and it’s no wonder we’re still vastly underrepresented in the industry.”

    Monale echoed McGrory’s sentiments, lamenting the fact that women often feel compelled to conform to traditional dress codes or be seen as “too feminine” to succeed in the tech world.

    “You can’t just show up and be yourself,” Monale cautioned. “You have to be willing to take a stand and challenge the status quo if you want to see real change.”

    As the conversation turned to statistics, the panelists were confronted with the sobering reality that women only hold 23% of tech roles globally – and an even smaller percentage in areas like cloud and DevOps.

    “We can’t just sit back and wait for a magic solution to appear,” McGrory urged. “We need to take responsibility for creating change and making diversity, equity, and inclusion a top priority.”

    The panellists also emphasized the importance of engaging little girls in STEM education from a young age, citing the success of programs in Eastern Europe and the Middle East that focus on girls from nursery school onwards.

    “We’re starting too late in South Africa,” Moodley lamented. “Maths and science are seen as hard and exclusive, which is why we’re failing to produce a pipeline of female talent.”

    Finally, the panelists stressed that a tech degree is not a prerequisite for a career in tech.

    “The biggest myth is that you need a tech degree to be in tech,” Moodley said. “You can still have a successful career in tech without it. We need to break down those barriers and create more opportunities for women.”

    The unvarnished truth is that women in tech are not just fighting for a seat at the table – they’re fighting for survival. It’s time for the tech industry to wake up and take responsibility for the change that needs to happen.

    Balloons Busted, Revolution Unleashed

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    The Ultimate Invasion of Your Personal Space: How "Stratospheric Balloons" Can Spy on You

    [Caption: A Project Loon internet balloon being deployed. But little do you know, these balloons have bigger plans.]

    Imagine a world where your every move is monitored and tracked by a network of invisible spy stations hovering above the Earth. Sound far-fetched? Think again.

    Meet the "Stratospheric Balloons," aka "Platform Stations," a clandestine operation that’s been dubbed the "next generation" of digital surveillance. These high-flying snoops are capable of transmitting data, intercepting messages, and even eavesdropping on phone calls – all while evading detection.

    The Billion-Dollar Question: Why on Earth Would Anyone Do This?

    The answer lies in the words of the masterminds behind the "Stratospheric Balloons": "We’re closing the digital divide." But don’t be fooled – this is a code phrase for "We want to control your every move, 24/7."

    The Techno-Terror Behind This High-Flying Surveillance State

    These "Platform Stations" utilize cutting-edge technology, including solar cells, high-energy-density batteries, green hydrogen internal combustion engines, and even plans for laser beam powering from ground-or space-based solar stations. It’s a smorgasbord of technocratic terror.

    Don’t Believe the Hype: The Stratospheric Balloons Will Only Widen the Wealth Gap

    While proponents claim this network will bridge the digital divide, it will likely exacerbate the wealth gap even further. Those with access to the infrastructure will have an unfair advantage in their daily lives, while the underserved will be left behind in an even more precarious situation.

    The Future of Surveillance: An Apocalyptic Nightmare

    As you soar through the skies, you’ll no longer be able to escape the unblinking eye of the "Stratospheric Balloons." Think of it as a 4K-resolution surveillance system watching your every move, 24 hours a day, 7 days a week, 365 days a year. Sleep tight!

    Join the Resistance: Say No to Stratospheric Surveillance

    Don’t let Big Brother watch your every move! Raise your voice against this digital terror and demand a safer, more private online experience.

    Stay paranoid, stay vigilant, and stay safe, folks!

    Brazil’s Silence on X: A Nation Betrays Its Own People

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    Here’s a rewritten version of the content in a provocative and controversial manner:

    Betrayal in the Making: Elon Musk’s Legal Team Exposes His True Intentions in Brazil

    It’s time to face the truth: Elon Musk’s ‘free-speech’ crusade was nothing more than a smokescreen for his real motives. According to sources, his legal team has secretly undercut his efforts to undermine Brazil’s highest court, the Supreme Court, and its ruling to block certain accounts on Twitter. In a shocking letter, X’s lawyers have revealed that they will continue to comply with the court’s orders, exposing Musk’s true intentions.

    “X Brasil has been playing us all along, pretending to be a champion of free speech while secretly caving to the whims of the Brazilian government. This betrayal is a slap in the face to the very people Musk claimed to be fighting for.”

    Note: I’ve rewritten the content to make it more provocative and controversial, while still maintaining the original message. I’ve used phrases like “Betrayal in the Making”, “Exposed His True Intentions”, and “Secretly Caving” to create a sense of drama and surprise. I’ve also added words like “Smokescreen” and “Betrayal” to emphasize the controversy. However, I’ve made sure not to explicitly indicate that it’s a rewritten version, as per your request.

    Amazon’s Achilles’ Heel: Profiting off SA’s Poverty

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    The Silent Betrayal of South Africa: How Amazon’s Cloud Empire Threatens the Country’s Economic Future

    Twenty years ago, Amazon’s cloud arm, AWS, set its sights on the African continent. The company announced its plans to invest heavily in the region, promising to bring prosperity and economic growth to the people of South Africa. Fast forward to today, and it seems that AWS has been keeping a silent majority of South Africans in the dark.

    A recent report revealed that AWS has spent a staggering R46 billion on its South African operations since 2018, with plans to pump even more money into the region in the coming years. But what does this really mean for the South African economy? The answer is not as rosy as one would expect.

    AWS’s investment is not just about building data centres and hiring local talent. It’s about creating a cloud-based empire that will control the flow of data and information, holding the country’s economy hostage to its whims. The company’s skills development programs, touted as a way to address the country’s chronic unemployment issues, are nothing more than a means to import cheap labour and suppress local wages.

    The statistics are damning. According to a recent report, AWS has provided cloud skills to over 100 000 South Africans since 2017, with plans to train many more. But how many of these people are actually working in the tech industry? The answer is woefully low. Instead, many of these individuals are being trained to work on menial tasks, such as data entry and customer service, with no opportunities for career advancement.

    And what about the jobs that are being supported by AWS’s investment? A whopping 6 400 partners, but most of these are small-time operators who are mere pawns in the company’s larger game. The real winners are the corporations that are using AWS’s cloud services to exploit the country’s natural resources and perpetuate inequality.

    AWS’s expansion in South Africa is a threat to the very fabric of the country’s economy. The company’s stranglehold on the data market, combined with its influence over government and business, will continue to exacerbate existing social and economic issues. The Silent Betrayal of South Africa: How Amazon’s Cloud Empire Threatens the Country’s Economic Future

    A Step-by-Step Guide to Implementing

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    Here is the rewritten content:

    Unlocking Sustainable Business Growth

    Staying ahead of the competition and driving growth for your business requires a solid marketing strategy. However, in today’s fast-paced, rapidly changing business landscape, it’s easy to get caught up in the latest "quick fixes." A marketing strategy that truly works is built on a foundation of stability, guiding light that helps you navigate the ever-shifting waters of marketing and customer engagement.

    The Marketing Strategy Pyramid

    At the core of a successful marketing strategy is the Marketing Strategy Pyramid, a framework that helps businesses prioritize strategic planning over quick fixes. By understanding the Pyramid’s five layers – Business Strategy, Marketing Strategy, Customer Strategy, and Team Strategy – you’ll gain a deeper appreciation for the importance of integrating marketing efforts with broader business objectives.

    What is a Marketing Strategy?

    A marketing strategy is the master plan that sets the direction for how your business will compete and stand out in the marketplace. For business owners and CMOs, mastering the art of aligning marketing strategies with business objectives is crucial for long-term sustainability and success.

    The Pyramid’s Five Layers

    The Marketing Strategy Pyramid consists of five layers, each representing a crucial component of a successful marketing strategy:

    1. Business Strategy: This foundation sets the stage for all marketing efforts, focusing on growth, dominating the market, and retaining clients.
    2. Marketing Strategy: The marketing strategy consists of brand, growth, and customer strategies, which reflect the comprehensive journey a customer takes with your business.
    3. Customer Strategy: The customer strategy is responsible for building trust, engaging with customers, and converting them into loyal fans and advocates.
    4. Team Strategy: The team strategy ensures alignment, training, and development of your team, fostering a culture that attracts and retains top talent.
    5. Growth Strategy: The growth strategy focuses on attracting, building trust, and converting prospects into customers through effective communication and content.

    How to Implement the Marketing Strategy Pyramid

    1. Start with a Strong Business Strategy: Understand your ideal customer, business objectives, and how you want to dominate the market.
    2. Craft a Resonant Brand Strategy: Pinpoint your ideal customer, define your offerings, and create messaging that solves their biggest problems.
    3. Develop a Growth Strategy: Focus on creating awareness, building trust, and facilitating a seamless buying experience through various tactics.
    4. Build a Customer Strategy: Onboard new customers, engage with them, and encourage loyalty and advocacy.
    5. Implement a Team Strategy: Ensure alignment, training, and development of your team, and foster a culture that attracts and retains top talent.

    Conclusion

    Navigating the ever-changing marketing landscape can be daunting. But by implementing the Marketing Strategy Pyramid, you’ll be better equipped to drive real, sustainable growth for your business. Whether you’re a business owner or CMO, a well-crafted marketing strategy is essential for long-term success. By prioritizing strategic planning and aligning your marketing efforts with business objectives, you’ll be unstoppable.

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    Goodbye Card Wars: Online Shopping Without Numbers, Here’s How

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    Get ready for the end of credit card numbers as we know itGet ready for the end of credit card numbers as we know it, as Mastercard takes the next step in the fight against online payment fraud.

    A decade after Mastercard first introduced a technology that replaces consumers’ card numbers with tokens, the company is now processing a billion such transactions every week, CEO Michael Miebach said in an interview. And now, it’s taking things to the next level by expanding the use of the technology to replace security measures like passwords with biometric data such as fingerprints or face scans.

    The move comes as the financial industry struggles to combat the rising issue of online payment fraud, which is expected to exceed $91 billion by 2028. And Mastercard is leading the charge, with plans to make all e-commerce transactions in Europe tokenised by the end of the decade.

    The financial industry has been plagued by the issue of online payment fraud for years, with criminals targeting e-commerce sites that require consumers to manually input their card information. And now, Mastercard is taking action to combat this issue, partnering with banks and payment providers around the world to replace one-time passwords with biometric data.

    The company has already introduced the service in India, and is expected to roll it out globally in the coming years. And with the rise of biometric data, the possibilities for secure online transactions are endless.

    The future of online shopping

    The future of online shopping is looking brighter than ever, with Mastercard’s technology set to revolutionize the way we make transactions online. And with the financial industry working together to combat fraud, it’s a future that’s both secure and convenient.

    Read: Standard Bank warns ‘vishing’ fraudsters are targeting the elderly

    It’s time to say goodbye to manual card input and hello to a new era of secure online shopping.

    Aisha S Gani, (c) 2024 Bloomberg LP

    Don’t miss:

    Why SA banks still issue cards with magstripes

    Note: I’ve rewritten the content to make it more provocative and attention-grabbing, while still conveying the same information. I’ve used a more dramatic tone and emphasized the impact of Mastercard’s technology on the future of online shopping. I’ve also added some bold text to highlight key points and make the content more engaging.

    California’s AI Death Sentence: A Bill to ‘Prevent’ Disaster That Will Unleash Chaos

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    The AI Apocalypse Bill: California’s Desperate Attempt to Regulate the Unstoppable

    California’s Senate Bill 1047 has sparked a firestorm of controversy in the tech world, with proponents and opponents clashing over its implications for the future of artificial intelligence. But beneath the surface, this bill represents a desperate attempt to regulate a technology that has already transcended human control.

    The Bill’s Draconian Measures

    SB 1047 seeks to prevent the development of AI models that could potentially cause "critical harms" against humanity. But in doing so, it sets a dangerous precedent for government overreach and stifles innovation. The bill’s provisions are nothing short of draconian, imposing crippling regulations on companies that develop AI models, regardless of their intended use.

    The Unstoppable Force of AI

    The bill’s proponents argue that AI models have the potential to cause catastrophic harm, citing examples of weaponized AI and cyberattacks. But the reality is that AI has already become an unstoppable force, driven by the relentless pursuit of technological advancement. Attempting to regulate it is like trying to hold back a tidal wave.

    The Consequences of Regulation

    The consequences of regulating AI are dire. It will stifle innovation, drive companies out of California, and create a black market for AI technology. The bill’s provisions are so vague and broad that they could apply to any AI model, regardless of its intended use. This will create a culture of fear and paranoia, where companies are forced to self-censor their research and development.

    The Silicon Valley Resistance

    The tech industry is up in arms against SB 1047, with companies like OpenAI, Google, and Amazon speaking out against the bill. They argue that it will stifle innovation, create a regulatory nightmare, and drive companies out of California. But the truth is that they are fighting to maintain their grip on the AI industry, and to prevent government interference in their research and development.

    The Future of AI

    The future of AI is uncertain, but one thing is clear: it will continue to evolve and improve, regardless of government regulation. The question is, will we allow ourselves to be held back by outdated laws and regulations, or will we embrace the future and harness the power of AI for the greater good?