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The ITWeb CX Summit: Where the Revolution Begins
Join us on October 3 and 4 at the Forum in Bryanston, Johannesburg, as we ignite a fiery discussion about the future of customer experience (CX). Our speakers will blow the lid off emerging trends that will either propel your business to new heights or crush it like a bug under their heels.
"The Hermit Consumer": Are They the Death Knell for Brick-and-Mortar?
Dion Chang, CEO of Flux, will kick off the Summit by unpacking the mysteries of the hermit consumer, social commerce, influencer farms, and the ethics of personalized pricing. Buckle up, because the next wave of CX revolutionaries will reshape the very fabric of how we engage with customers.
Unified Experiences? More Like One-Stop Shop for Self-Soothing
Our first track, Integration and Unified Experiences, is a must-attend for those who still think CX means building yet another siloed chatbot. Learn from our expert speakers how to break down the barriers between departments, departments, and – dare we say – silos.
The Real CX Show: Engagement Strategies Revealed
On the second track, we dive deep into the art of customer journeys, sustainability and CX strategies, and the delicate dance of personalization. Don’t miss Dr Jeremai Moloi, Senior Experience Design Manager at Standard Bank, as he spills the secrets of integrating UX design with CX strategies.
Get Certified: From Customer Wizard to CX Master
And if you thought you knew everything about CX, wait until you meet Steve Towers, CEO of BP Group, on Day 2. He’ll put you through your paces with training sessions on hyper-personalization, AI, and the metrics that will make or break your CX strategy. And, of course, earn that coveted Accredited CX Advisor (ACXA) certification, backed by the Academy of Customer Experience and the PMI.
Don’t get left in the dust – secure your spot now and join the CX revolution at the ITWeb CX Summit 2024. Click here for registration and training information.
