UNEMPLOYMENT CRISIS: Vodacom’s Bold Move to Create Jobs and Uplift Communities
In a daring attempt to combat South Africa’s crippling unemployment crisis, Vodacom Business has partnered with Anani Technologies and UNISA to launch a revolutionary call centre. The unprecedented initiative aims to create jobs, uplift families and communities, and serve the staff and students of UNISA.
A Call to Action
With South Africa’s official unemployment rate soaring to 33.5% in the second quarter of 2024 – the highest since 2022 – Vodacom Business has responded with a bold plan to create transformative opportunities for small and medium enterprises (SMEs) through the use of technological solutions.
A Win-Win Solution
The call centre, which has exceeded standard call centre metrics, has created jobs for over 50% women, providing a much-needed economic boost to families and communities. With a 98% service level, an 85% first contact resolution score, and an abandonment rate of only 0.74%, this initiative is a shining example of how technology can drive positive change.
A Shared Vision
"We partner with like-minded brands to create an impact in our communities and the country," says Videsha Proothveerajh, director of Vodacom Business. "Through partnerships like this, we want to tackle the scourge of unemployment and create transformative opportunities for SMEs, advancing socio-economic progress in South Africa."
A Beacon of Hope
"UNISA is proud of the partnership we have forged with Vodacom Business, which has now resulted in a call centre launched with Anani Technologies," says Sibusiso Mthembu, director of supply chain management at UNISA. "The call centre aims to bridge the gap between the university and our students, enabling distance learning and bridging the digital divide."
A Sustainable Future
"We believe SMEs are critical for economic growth and employment," concludes Proothveerajh. "By providing them with business support and innovative technology, we aim to build an inclusive, sustainable, and trusted digital society where individuals and businesses can thrive."
In a bold move to combat unemployment, Vodacom Business has partnered with Anani Technologies and UNISA to launch a revolutionary call centre, creating jobs, uplifting families and communities, and serving the staff and students of UNISA.